ace656 Privacy Policy
Protecting your personal information is our highest priority. Learn in detail here how ace656 collects, uses, and keeps your information secure.
Introduction and Scope
ace656 ("we", "our", or "platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, retain, and protect your personal information.
By using the ace656 website or accessing any of our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy applies to all ace656 services — including website browsing, account registration, financial transactions, and customer support.
We commit that your personal information will never be sold to third parties and will be used only for the purposes described in this Policy.
What Information We Collect
ace656 collects various types of information to operate its services smoothly and to provide you with the best possible experience. A detailed description of the information collected is provided below:
1. Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Mobile number and email address
- Address and nationality
2. Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (at the time of withdrawal only)
- Transaction history and amounts
- Details relating to deposit and withdrawal timings
3. Usage Information
- IP address and device information
- Browser type and operating system
- Time spent on the site and pages visited
- Gaming activity and betting history
- Cookie and tracking data (see details below)
4. Communication Information
- Records of live chat conversations
- Messages sent via email
- Content of complaints and reviews
ace656 collects only the information that is essential for operating its services. We never collect unnecessary or excessive personal information.
Purpose of Information Use
ace656 uses your information for the following legitimate purposes:
Account Management and Verification
We use your personal information to create and maintain your account, verify your identity, and confirm your age (21+ verification). This ensures that only eligible users can enjoy ace656 services.
Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, or Rocket. All transactions are secured by SSL encryption.
Providing Customer Support
Your account information is used to help resolve your questions and issues, and to ensure accurate and prompt service in live chat.
Fraud Prevention and Security
We analyse user information to detect and prevent suspicious activity, comply with anti-money laundering (AML) policies, and ensure the overall security of the platform.
Service Improvement and Personalisation
Anonymous analytics data is used to further improve the gaming experience according to your preferences and to inform you about relevant promotional offers.
Compliance with Legal Obligations
We are obliged to comply with applicable laws and regulations and to provide necessary information upon request from regulatory authorities.
Information Sharing and Disclosure
ace656 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Limited information may be shared with trusted third-party service providers for payment processing, identity verification, and maintenance of technical infrastructure. These partners are contractually bound to comply with ace656's privacy standards.
Legal Authorities
Required information may be shared with government authorities under court orders, lawful requests from law enforcement agencies, or anti-money laundering regulations.
Business Restructuring
If ace656 undergoes a merger, acquisition, or asset transfer, your information may be transferred to the relevant party. We will notify you in advance in such cases.
ace656 never sells or rents your information to third parties for advertising purposes. This is our core commitment.
Cookie and Tracking Technology
The ace656 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the functionality of our site.
Essential Cookies
These cookies are necessary for the basic functionality of the site. They are used to maintain login sessions, perform security checks, and store form data. The site cannot function properly without these cookies.
Analytical Cookies
Anonymous analytical cookies are used to understand which pages are visited most and how users navigate the site. This information helps improve the service.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other user-specific preferences.
Cookies can be disabled at any time through your browser settings. However, this may limit some functionality of the site.
Data Retention and Security
Retention Period
ace656 retains your personal information according to the following policy:
- All account information is retained while the account remains active
- Financial transaction records are retained for a minimum of 5 years after account closure (as required by law)
- Communication records are retained for a maximum of 3 years
- Longer retention may apply in cases of legal obligation
Security Measures
ace656 adopts industry-standard technical and administrative measures to protect your information:
- All data transfers are secured through 256-bit SSL/TLS encryption
- Sensitive information stored in databases is kept in encrypted form
- Restricted staff access — only authorised personnel can access personal information
- Regular security audits and vulnerability testing
- Two-factor authentication available for user accounts
- Real-time fraud detection system
No method of transmitting information over the internet is 100% secure. We take the highest protective measures, but absolute security cannot be guaranteed.
Your Rights and Controls
As a user of ace656, you have the following rights over your own information:
Right of Access
You can find out at any time what information ace656 holds about you. Contact our support team to request a copy of this information.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Most information can be corrected directly from your account settings.
Right to Erasure
In certain cases you can request that your personal information be deleted. However, deletion of all information may not be possible where legal obligations or ongoing disputes exist.
Right to Object
You can object at any time to marketing communications and non-essential processing of your information.
Data Portability
You can request to receive your personal information in a structured, machine-readable format.
To exercise any of the above rights, contact us by email or through live chat. We will respond to your request within 30 business days.
Protection of Minors
ace656 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors.
Age verification is a mandatory step in the registration process. If we become aware that a minor is using our services, that account will be closed immediately and all associated information will be deleted.
ace656 services are for persons aged 21 and above only. If you suspect that someone you know who is a minor is using ace656, please let us know.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
ace656 may update this Privacy Policy from time to time. This Policy may be revised due to changes in business practices, the introduction of new services, or legal requirements.
In the case of significant changes, we will notify you in the following ways:
- A notice will be displayed on the website
- Details of the changes will be sent to your registered email
- The "Last Updated" date at the top of the page will change
Continued use of ace656 after any changes will be considered acceptance of the updated Policy. You are advised to visit this page regularly to stay informed of updates.
Relationship with Other Policies
This Privacy Policy should be read together with ace656's Terms and Conditions and Responsible Gaming policy. In the event of any conflict, this Privacy Policy will take precedence on matters of data protection.
Contact Us
Contact us for any questions or concerns regarding the Privacy Policy.